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Operations Manager

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ORGANIZATION OVERVIEW:

The Hawaii HomeOwnership Center (HHOC) is a nonprofit organization committed to increasing stability for families through homeownership preparation, access to resources, and post-purchase services. HHOC programs are expanding opportunities for Hawaii residents to achieve sustainable homeownership – including those of low and moderate income statewide. The key programs are organized by three HHOC entities or groups that are governed by their own by-laws and board of directors, and work closely together to provide a convenient, “one-stop” resource for homeowners in Hawaii.

1. HHOC:  Classes & coaching for homebuyers to understand the purchase process, become mortgage ready, connect with resources, and post-purchase services to ensure sustainability. Foreclosure Intervention and Rental Counseling is also provided to those challenged with their housing payment.
2. HHOC Mortgage: Mortgage broker and lender providing down payment and closing cost assistance programs to allow low-moderate income access to more affordable options to traditional financing.  The mission is to provide first-time buyers with access to affordable financing options & provide financial support to HHOC.
3. HHOC Housing & Land Trust: Creates & preserves below-market homeownership opportunities in Hawaii.

HHOC is affiliated with the national organization, NeighborWorks America.  HHOC is financially supported by sponsors, donations and grants.

POSITION OVERVIEW:

The HHOC Operations Manager (OM) is a member of the Management Team, reporting directly to the HHOC Executive Director (ED).  OM will work in collaboration and cooperation with the HHOC Executive Director to ensure the overall success of all HHOC affiliate entities as an outstanding non-profit organization that provides quality and excellent services for prospective homebuyers in Hawaii.  Responsibilities includes ensuring compliance with all agreements & regulations HHOC and the other affiliates need to abide by, resource development & stewardship, as well as supervision & development of the staff team.

Role and Responsibilities

1. Leadership
   1. Work closely with the Executive Director and staff to implement the shared vision, mission, guiding values, major goals, continuous improvement, and strategic plans and processes that are in the best interest of HHOC, including all of its associates, clients, patrons, and programs.
   2. Ensure effective and efficient systems to achieve the mission and objectives in terms of staffing, infrastructure, operations, and key performance measures.
   3. Establish and follow clear communication, consistent processes, roles and responsibilities, rewards and recognition to function as a cohesive team.
   4. Demonstrate leadership by example to foster a positive work environment with trust, respect, integrity, open communication, accountability, transparency, ethical and responsible actions by each person involved and associated with the organization.
   5. Public speaking and presentations in various forums related to homeownership and housing.
   6. Work with the Executive Director regarding government relations and advocacy to serve the best interests and needs of homeowners in Hawaii as it relates to the mission, vision, and objectives of affiliates.
2. Program Management
   1. Work with the staff team to cultivate and maintain relationships and sources of referrals to meet the HHOC and HHOCM mission and goals.
   2. Oversee ongoing programs & staff, event coordination as needed, and ensure compliance and reporting requirements are met.
   3. Represent affiliates in related industry networks; share, innovate and implement best practices for current and new programs.
3. Management and Administration
   1. Responsible for the operational management and administration tasks.
   2. Ensure that all of the fiduciary and compliance requirements of business operations, accounting, finance, human resource, federal and Hawaii laws and regulations are fulfilled in an accurate, prudent, consistent and timely manner.
   3. Implement human resource management strategies to recruit, engage, train, develop, and retain a high performing, agile team of associates.
   4. Lead and direct improvements in policies, processes and practices. Implement them with clear communication, practical documentation, and training.
   5. Oversight of vendor relationships.
   6. Ensure emergency preparedness, safety and security of physical facilities, employees, data and client information.
   7. Serves as the administrative leader/manager back up to the Executive Director, and other duties as required.

Qualifications and Education Requirements

1. Minimum of 5 years of management experience.
2. Established experience to successfully advocate and instill confidence in the organization.
3. Must have a valid driver’s license with clear abstract and access to a car to drive to/from meetings.

Preferred Skills and Behaviors

1. Fully committed to the overall HHOC mission and vision; and exemplifies its values.
2. Growth and giving mindset and the ability to resolve conflict and challenges with innovative, win-win solutions.
3. Able to gain support and commitment from others to collaborate, cooperate, and achieve positive measurable results.
4. Bachelor of Business or commensurate certifications and business experience preferred.
5. Demonstrates prudent and resourceful financial and business acumen.
6. Strong written & verbal communication and listening skills for public speaking, grant proposals, and recruitment of associates, volunteers and patrons.
7. Organized and detail-oriented, critical thinker, and problem solver with awareness how attitude, demeanor and actions positively and negatively impact others or cause other implications.
8. Balanced discernment of highest and best use of personal strengths and capabilities. Able to effectively lead, organize, delegate and expand the capabilities of others.
9. Forward thinking, quick learner, and adaptable to constant change, new methods and practices.
10. Approachable, proactive and helpful to assist others with genuine care and concern.
11. Understanding of the non-profit business community in Hawaii.
12. Proficient in using Microsoft Office suite and other computer applications.
13. Residential mortgage loan origination, processing, closing, servicing and portfolio management  experience preferred.
14. Understanding of the real estate and mortgage lending industry, and business community in Hawaii preferred.

Environment/Physical Requirements

1. Ability to multitask, stay focused on the doing the right tasks, and keep calm in a fast-paced business environment with multiple demands and competing priorities.
2. Lift up to 25 pounds to set up meeting rooms, materials, office supplies, and other tasks as needed.
3. Ability to travel for business purposes to Hawaii islands and the continental U.S.

 Other Duties

1. Is able and available to network and participate in business and community-service organizations during non-business hours.
2. Other duties as required for the position.

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