Visitor Engagement Associate - Honolulu Museum of Art

Location: Honolulu, HI

Job Title: Visitor Engagement Associate

Job Status: Part-Time, FLSA Non-Exempt

Work Hours: Thursday 3:00 p.m. - 6:00 p.m.; Friday 3:00 p.m. - 9:00 p.m.; Saturday 3:00 p.m. - 9:00 p.m.; Sunday 9:30 a.m. - 2:00 p.m.

Job Summary: 

As part of the Visitor Engagement Department and under the general direction of the Lead Visitor Engagement Associate, the Visitor Engagement Associate (VEA) is the primary point of contact for museum members and visitors to the Honolulu Museum of Art (HoMA). VEAs strive to provide, consistently excellent customer service and ensure a world-class visitor experience at all museum entry points, including the main campus, the Doris Duke Theatre, and the Art School. The ideal candidate will have an enthusiastic willingness to assist members and visitors with all inquiries related to museum programming, events, and offerings. Visitor Engagement Associates will attend routine enrichment training with museum supervising staff in departments such as Development, Curatorial, Collections, Security, and the Theater. 

About HoMA, the Honolulu Museum of Arts:

Opened in 1927, the Honolulu Museum of Art is a home for art and education created for the benefit of the entire community. Originally established as the Honolulu Academy of Arts, founder Anna Rice Cooke envisioned a museum that would bring people together through the power of art and “the deep intuitions that are common to all.” The museum was conceived of as a place of meaningful exchange and dialogue, celebrating the diverse artistic and cultural traditions of Hawai‘i’s multi-ethnic population. From this founding intention grew the museum of today, with a world-class encyclopedic collection of more than 55,000 works of art, representing a stunning breadth of places and eras, from all corners of the globe and from the ancient past to the present day. Over the decades, the museum has become known for its strong tradition of art classes and community engagement, both inside the walls of the museum and beyond. In 2011 the Honolulu Academy of Arts merged with the dynamic and vibrant Contemporary Museum, reinvigorating the museum’s contemporary holdings and ushering in an opportunity for renewed commitment to the art of our time. The Honolulu Museum of Art was born.

With a dynamic global art collection and a dedication to innovative exhibitions and engagement with contemporary artists, HoMA strives to create a broad range of meaningful art experiences that are inclusive and accessible. Over the past century, the museum’s permanent collection has grown from 500 works to more than 55,000 pieces spanning 5,000 years. The Museum has one of the largest single collections of Asian and Pan-Pacific art in the United States, including an unrivaled collection by artists of Hawai’i. The collection also contains significant holdings in European and American paintings, contemporary art, sculptures, and decorative arts; 19th- and 20th-century art; an extensive collection of works on paper, textiles, decorative arts; and traditional works from Africa, Oceania, and the Americas. Other highlights include the Samuel H. Kress Collection of Italian Renaissance paintings and the James A. Michener Collection of Japanese ukiyo-e prints and contemporary art. 

Education has been an integral part of HoMA since its founding, and the Learning & Engagement department supports the Museum vision by advancing knowledge and fostering a thirst for creative thought, agency, and artistic excellence. Programs, which range from classes and lectures to tours and workshops, are designed to inspire and spark wonder in people of all ages and skill levels. Through Learning & Engagement initiatives, HoMA strives to instill a love and appreciation for art in children at an early age, promote a culture of lifelong learning, and foster artistic excellence and support a healthy arts ecosystem in Hawaiʻi. 

As HoMA approaches its centennial in 2027, it is poised to embark on a new chapter guided by a renewed vision and Strategic Plan that focuses on HoMA’s core purpose: to be a home for art and education that exists for the benefit of the entire community, presented in a setting that prioritizes beauty, harmony, and promotes learning, self-awareness and connection. With acknowledgment of HoMA’s history and purpose at the forefront, the Strategic Plan charts a course for HoMA’s next chapter in a rapidly changing world. It will transform HoMA into a relevant and sustainable 21st century museum where people of all ages and from all walks of life will be invited in and reinforce HoMA’s ability to bring the art of the world to Hawaiʻi and the art of Hawaiʻi to the world.

Minimum Qualifications: 

  • High School Diploma and one year travel industry or customer service-related experience with a point-of-sale (POS) system. 
  • Must enjoy working with the public, meeting new people, and partnering with volunteers. 
  • Must have excellent customer service skills and the ability to assist and communicate well with a diverse group of people in a positive, professional, and courteous manner to foster strong customer relations. 
  • Able to exercise good judgment and maintain a calm demeanor in challenging situations. 
  • Strong computer literacy skills.
  • Must have an interest in the Honolulu Museum of Art and an enthusiastic willingness to assist visitors to the museum. 
  • Ability to work special events throughout the year as needed.

Desired Qualifications:

  • Experience with cashiering duties, including end-of-day reconciliation.  
  • Experience with Tessitura ticketing system. 
  • Museum and/or arts non-profit experience. 
  • Interest in museums, arts, and culture. 

Core Competencies:

  • Adaptability
  • Business Acumen
  • Change Management
  • Initiative and Judgment
  • Planning and Organizing
  • Professionalism
  • Problem Solver
  • Technology savvy 

Essential Duties:

  • Welcomes all visitors to the museum in a friendly and professional manner.  
  • Checks in and onboards/offboards visitors on private shuttle for tours to Shangri La. 
  • Processes admissions, memberships, Art School courses, tour, film, concert, and museum event and activation tickets into museum point-of-sale system. 
  • Keeps aware of all museum activities in all locations, including Beretania Street, Art School, Shangri La, and Doris Duke Theatre, effectively promoting all museum programs and offerings. 
  • Maintains accurate knowledge of museum membership levels and benefits, actively promoting membership value to visitors or lapsed members. 
  • Responds courteously to all inquiries. Remains calm and composed under all situations. Invites visitors to offer feedback about their experience and records customer service issues and insights.  
  • Works effectively with volunteers, greeting and directing them to their check-in points and supervisors for designated assignments. 
  • Attends enrichment training sessions as scheduled.  
  • Collects accurate survey data when necessary. 
  • Assists with museum events as needed. 
  • Other duties as assigned. 

Traits and Characteristics:

  • Exhibits a polished presence, diplomacy, discretion, and a deep respect and understanding of the local community served by the Museum and of the Museum’s vision, mission, and values. 
  • Ability to interface positively with high-level donors, sponsors, and stakeholders.  
  • Possesses good judgment and is able to handle confidential information with discretion. 
  • Responds calmly when problems occur and creatively seeks solutions. 

Working Conditions and Atmosphere:

The Visitor Engagement Associate works under the supervision of the Lead Visitor Engagement Associate in the front-line areas of the Museum and its campus. Ability to walk on uneven surfaces, climb stairs, stoop, reach with hands and arms, sit at a computer for extended lengths of time, use fingers to manipulate a computer keyboard. Must be able to hear normal conversation in person and on the telephone. Vision requirements are the ability to see near and far, recognize people and see a computer terminal. Ability to push, pull, lift, and carry up to 20 pounds. Due to the nature of the responsibilities, evening and weekend work is required, and at times may be on an emergency basis.  

Diversity, Equity, Accessibility, and Inclusivity:

HoMA welcomes people from all backgrounds and walks of life, and this is reflected in our diverse community of employees. We encourage applications from candidates across a wide variety of backgrounds, including, but not limited to, people of all races and ethnicities, people with disabilities, women, veterans, and all members of the LGBTQ community.  

Equal Employment Opportunity:

HoMA is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. HoMA recruits, hires, trains, promotes, compensates, and administers all personnel actions and benefit programs without regard to race, color, ancestry, religion, sex, including pregnancy and gender identity and expression, national origin, age, disability, sexual orientation, reproductive health decisions, marital status, arrest and court record, citizenship, credit history, military and veteran service, victim of domestic violence or sexual abuse victim status, genetic information, or any other characteristic protected by applicable federal, state or local law.

The statements contained herein describe the scope of the responsibilities and essential functions of this position but should not be considered to be an all-inclusive listing of work duties and requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. 

HoMA maintains a policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals. This applies to both HoMA employees and applicants for employment with the Museum. Any form of harassment of any employee because of any protected status is also prohibited.

Contact Information

Contact: Sharon Stillman, Honolulu Museum of Art
Email: hr@honolulumuseum.org
Phone: (808) 237-5223

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University of Hawai‘i Alumni