The Trainer / Outreach Worker is responsible for providing direct services for Lanakila Meals on Wheels’ Congregate Dining program by developing and conducting Kupuna Tech digital literacy classes, Kupuna Connect virtual sessions, and supporting outreach activities. The Trainer / Outreach Worker ensures the goals, objectives, and requirements of the agency and our funders are met.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Independently conducts Kupuna Tech digital literacy classes to teach seniors basic skills for using mobile, tablet, iphone devices following the approved Kupuna Tech curriculum.
Maintains a positive learning environment. Conducts classes in ways that are conducive for senior-learning. Be open to feedback and constructive criticism to continuously refine instructional methods and curriculum.
Represents the program in handling complaints and timely and appropriately addresses program and participant issues and grievances. Addresses any inappropriate participant behavior. Counsels participants and, with supervisor approval, terminates participants when appropriate.
Develops and updates the Kupuna Tech curriculum to meet the needs of the participants and ensure the curriculum is up-to-date and relevant. This may include developing or updating lesson plans, handouts, presentations, etc.
Assists in developing and conducting Kupuna Connect sessions, such as developing virtual group activities, facilitating discussions, recruiting guest speakers, verifying attendance, delivering meals, etc.
Promotes the Congregate Dining and other Lanakila Meals on Wheels services in-person, by phone, email, and other means available with the goal of recruiting program participants.
Screens and assesses potential participants to determine preliminary program eligibility.
Completes intakes, assessments, reassessments, applications, and other documents as needed to assist participants in becoming eligible and applying to receive program services. Make recommendations and assist with referrals to other appropriate services as needed.
Communicates to applicants regarding eligibility status and make recommendations and assist with referrals to other services if ineligible for program.
Follow up with active participants periodically to support participants maintaining services and assess if needs have changed.
Timely and accurately completes program reports including, but not limited to: roster of attendance, length of sessions, participant comments and feedback, guest speaker/activity details, meal deliveries, and outreach efforts.
Develops and maintains positive rapport with program participants, host facility staff, volunteers, guest speakers, and community supporters.
Effectively communicates with LMOW staff and host sites, including any updates or changes in schedule, participants, emergency requests, or other service issues.
Ensures that a safe and secure system for the collection and deposit of program income through donation and contribution.
Ensures program expenses are approved in advance and appropriate.
Serves as role model for participants and volunteers to emulate (i.e. grooming and dressed in compliance with the organizations dress code, reliable attendance, pleasant and professional attitude, etc.).
Creates a healthful and respectful environment for participants.
Must be culturally competent and demonstrate ability to interact effectively with people of different cultures, socio-economic backgrounds, and cognitive abilities.
Supervises day to day operation of the Congregate Dining program, program participants, and approved volunteers and guests.
Safety and Facility:
Creates and maintains a safe work environment.
Ensures all safety procedures and practices are followed and enforced, and that safeguards and proper safety gear are used when appropriate.
Reinforce and ensure that all safety procedures and practices are followed and enforced.
Must be able to address concerns and issues as they arise. Must be able to act quickly and appropriately during emergency situations and deescalate hostile situations.
Ensure the health, wellness, and security of participants.
Must maintain confidentiality and ensure a respectful environment.
Must ensure compliance with all operating, safety and sanitation procedures and practices.
Must secure and protect program assets and ensure policies and procedures are followed.
Compile and submit in a timely manner all data for required and as needed daily, monthly, quarterly and annual reports.
Timely communication and response to all correspondence including phone, email, inter-office mail and text message.
Conduct questionnaires and/or surveys at the end of a Kupuna Tech series, annually, and as needed.
On occasion serve as backup support to other LMOW services including SNAP Outreach and Home Delivery.
Supporting Lanakila Meals on Wheels special events including Thanksgiving and Christmas Holiday Meal Services, Volunteer Appreciation, etc.
Attends mandatory meetings. Raise issues, concerns, questions, and suggestions to the appropriate person for the purpose of resolving program issues and/or improving the program.
Performs other reasonably related business duties as requested.
Demonstrates Lanakila Pacific’s values of teamwork, excellence, achievement, motivation and Lanakila in all personal interactions with others and exemplifies Lanakila’s STAR service standards.
Must comply with established policies, procedures, and practices.
Demonstrates ability to work with confidential information in professional manner.
Must complete all required training.
Commitment: Displays passion for organization’s mission and vision.
Industry Knowledge: Is familiar with industry best practice, publications, and professional
standards; adapts to new realities in the industry; understands the key needs of the industry and how it relates to Lanakila Pacific. Ability to make non-routine choices within established precedent.
Organization: Ability to plan, organize, and meet deadlines. May require meeting deadlines under pressure and the ability to perform multiple tasks simultaneously. Skills necessary to coordinate and manage support staff, resources, volunteers, curricula, etc.
Cooperation/Teamwork: Ability to work cooperatively with diverse groups of people and the ability to work in a team setting and to maintain cooperative and productive working relationships.
Ability to give clear instructions and directions to others using various communication methods.
Ability to observe, evaluate and document effectively in writing in the English language.
Ability to engage effectively in speaking and active listening.
Ability to choose communication behavior that is both appropriate and effective for a given situation.
Must complete follow-up on participant/program issues in a timely manner.
Ability to identify if a translator is needed and coordinates services to ensure language or cultural barriers are eliminated.
Ability to plan and execute curriculums in a classroom setting in the instructor capacity.
Relationship Management: Ability to demonstrate knowledge of and effective utilization of community resources; and ability to work cooperatively with diverse groups of people.
Critical Evaluation: Demonstrates planning, organizational and time management skills; ability to use good judgment and initiative; and ability to use logic and reasoning to identify strengths and weaknesses of solutions, conclusions or approaches to problems.
Leadership: Ability to monitor/assess performance of self and other individuals, processes and make improvements or take corrective actions as necessary; ability to problem solve; ability to use good judgment and initiative when making decisions; and ability to perform under pressure and coordinate and manage volunteers, resources, curricula, etc.
Technology/Tools: Demonstrates proficiency in multiple operating systems including windows, ios, and android. Demonstrates proficiency in MS Office, and a variety of popular apps from tools to communication to entertainment. Proficiency in operating presentation tools and video conferencing tools necessary to facilitate classes and sessions.
KEY SELECTION CRITERIA:
Education: Bachelor’s degree from an accredited institution. A High School Diploma plus years of experience in a community-based program or related field may qualify to be substituted on a year-to-year basis for the education requirement.
Work Experience: 2 years teaching/training/facilitating experience.
Clearance/Certification: 1) TB clearance, 2) Criminal background check and pre-employment drug and alcohol testing; 3) Child Protective Services/Adult Protective check.
Valid driver’s license and clean driver’s abstract.
CPR/First Aid Certification required to pass probationary period.
Safe Food Handler Certificate required to pass probationary period.
Work Experience: 1-2 years supervisory experience.
1-2 years of work experience in a human services program or organization directly serving the elderly and/or disabled population.
1-2 years work experience in leading and managing group activities.
Indoors, classroom setting. Outdoors, in various community settings and in residences. Must be able to travel to class sites, other program sites, outreach, meetings, and as required.
Normal business hours are 7:30 am to 4:00 pm. Classes, outreach and other program activities may be scheduled outside of normal business hours on evenings or weekends. Overtime hours must be preapproved by MOW Assistant Manager. May be required to work scheduled special events including on Thanksgiving and Christmas Holidays.
Lanakila Pacific is an equal opportunity employer. As part of our mission, we strongly encourage individuals with challenges or disabilities to apply.