Syringe Exchange Program Manager

Location: Honolulu, HI

The SEP Manager will provide guidance, leadership, and management of all aspects of the program and provide supervision to program staff, some of whom are on other islands. This position is part of the HHHRC Management Team and will coordinate with other HHHRC managers to fully integrate syringe exchange services into the agency.

This is a permanent, full-time, exempt, salaried position with HHHRC located in Honolulu, Hawaiʻi. Expected hours of work are generally between 8:30am and 5:00pm, Monday through Friday, with some evening and weekend attendance required for agency events. 

 

ESSENTIAL DUTIES & RESPONSIBILITIES: 

Program Coordination & Administration: 

Provide oversight and management of agency’s syringe exchange and overdose prevention services including naloxone distribution.

Monitor grant requirements and ensure objectives are met.

Write and submit grants for additional funding to support the program and ensure all required grant reporting is completed and submitted on time.

Conduct monthly reviews of the program budget and expenditure reports to ensure proper utilization and drawdown of funds.

Develop, maintain, and ensure adherence to program policies and procedures. Update program manual as policies and procedures change. 

Conduct quality checks on data collection and data entry and work with the Community Research Coordinator (“CRC”) on the analysis of program data.

Conduct quarterly evaluations of the program and provide recommendations for improvements and growth to the Housing & Outreach Director.

Work with the CRC on creating and submitting quarterly and annual grant reports and the annual SEP evaluation. Ensure reports are provided to the agency’s Executive Team, funding agencies, and the Syringe Exchange Oversight Committee (SEOC).

Ensure SEOC Chair and Co-Chair plan and coordinate quarterly meetings. Participate in the meetings and keep records of meeting agenda, participants, and minutes. 

Coordinate with the Clinic and Behavioral Health Department in the provisioning of medical and behavioral health services to program participants.

Coordinate the use of the agency’s electronic medical record system for program participants and develop policies and procedures to guide its usage.

Conduct monthly meetings and quarterly evaluations of SEP services provided by approved partner agencies.

Provide oversight of surveys, studies, and services to SEP participants by approved partner agencies.

Order, manage, and maintain the program’s supply inventory.

Liaise with the media on behalf of the program. Work with the Communications committee to prepare for media engagements. 

Participate in agency’s Safety and Training committees.

Perform additional duties as needed and assigned. Duties are subject to change.

Community Collaborations:

Attend the Department of Health’s monthly provider meetings.

Attend the Hawaii Opioid Initiatives’ Workgroup 1 (Access to Treatment) and Workgroup 4 (Prevention and Public Education) meetings.

Represent the agency at coalition and other community meetings.

Increase the visibility of HHHRC and harm reduction through networking and collaborations.

Develop collaborations and partnerships to further the agency’s mission and vision.

Develop and implement a community advisory board comprised of people with lived experience that utilizes SEP services.

Trainings & Presentations: 

Conduct training and presentations on harm reduction, syringe exchange, overdose prevention, naloxone administration, and other program related topics at meetings, trainings, and conferences, and as requested by outside agencies.

Participate in activities to educate the community about the role and services of HHHRC.

Develop PowerPoint presentations, workshop curricula, and participant handouts on harm reduction, as needed.

Advocacy:

Identify gaps and barriers in available community resources and advocate for systemic changes.

Promote social justice for HHHRC participants and other marginalized populations with an emphasis on persons who use drugs. 

Advocate for the people HHHRC serves through legislative, policy, and systemic change which promotes HHHRC’s mission and vision.

Supervision of Staff:

Supervise, coordinate, support, and evaluate the work of program staff.

Approve, supervise, coordinate, and evaluate work provided by interns, volunteers, and interdepartmental staff assigned to cross train with SEP.

Conduct formal bi-monthly supervision utilizing supervision tool.

Develop and disseminate monthly SEP schedule.

Plan and facilitate monthly program staff meetings.

Conduct staff performance reviews including 90-day reviews for new program hires.

Document areas of concern, violations of policies, and warnings issued to program staff.

Create and implement formal professional development plans for program staff.

Coordinate program trainings and ensure completion of agency mandated trainings.

Ensure staff comply with all HHHRC policies and procedures.

 

GENERAL RESPONSIBILITIES:

Contribute to a safe, creative, enthusiastic, and cooperative working environment for all.

Work as a team with other staff and support team members.

Serve on agency committees.

Maintain appropriate professional and ethical standards while serving as a representative of HHHRC.

Observe and comply with rules and regulations – such as Code of Conduct, Drug-Free Workplace – and other administrative policies of HHHRC.

Abide by all policies and procedures of HHHRC Health & Safety Program and the Quality Management Program. 

Comply with HHHRC confidentiality policy, HIPAA requirements, cultural competencies, and rights to persons served, as well as CARF standards.

Demonstrate steadfast understanding of, and commitment to, the Mission, Vision, and Values of HHHRC. 

 

WORKING CONDITIONS/PHYSICAL DEMANDS:  

Office environment: Indoors, air-conditioned office area.

Outreach/Fieldwork: sitting for long durations in SEP mobile vehicles conducting syringe exchange outreach. Also entails many hours of walking long distances outdoors conducting street-based outreach, and navigating uneven off-road paths, sometimes at an incline.

Travel:  consists of travel to neighboring islands for routine inspections and/or the continent for conferences or other work-related events.

Regular use of computers keyboards, telephone, and operating office equipment. 

Essential physical activities: standing, sitting, walking, finger dexterity, seeing, hearing, speaking, reaching above, at, and below shoulder, and frequent gripping of an object. 

Occasional physical activities: stooping, bending, squatting, twisting body, and lifting or carrying of supplies (up to 30 pounds) and pulling of cart (up to 40 pounds) to restock supplies. 

 

REQUIRED QUALIFICATIONS:

Knowledge/Skills/Abilities:

Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint, etc.).

Excellent interpersonal, written, and verbal communication skills.

Knowledge and understanding of harm reduction philosophy and strategies.

Strong crisis intervention and de-escalation skills.

Non-judgmental attitude and ability to respect the knowledge, actions, and feelings of others.

Demonstrated ability to work productively, both independently and as part of a team.

Ability to work well and thrive professionally in an atmosphere of significant diversity, working with marginalized populations. 

Education/Experience:

Bachelor’s degree in Social Work (or comparable degree), or equivalent work experience.

At least two (2) years of professional and/or personal experience with substance use. 

Professional experience supervising employees and the ability to implement harm reduction-based supervision.

Training in substance use, harm reduction, and dual diagnosis.

 

Preferred Qualifications:

Relevant experience in HIV and/or viral hepatitis prevention, street-based outreach, and harm reduction. 

Experience working in nonprofit sector and working with people who actively use drugs and people living with HIV and/or viral hepatitis.

 

REQUIRED WORK CARDS/CERTIFICATIONS:

Valid Hawaii Driver’s License and clean three-year (3-year) Driver’s Abstract.

COVID-19 Vaccination 

TB Clearance

Hep B Clearance and/or Vaccination

Must pass Center for Medicare/Medicaid Services eligibility screening.

Contact Information

Contact: Yumi Ishizuka, Hawaii Health & Harm Reduction Center
Email: yishizuka@hhhrc.org
Phone: 8087844337

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University of Hawai‘i Alumni