Production Support Analyst (spoken Japanese fluency, Remote)

Location: Remote US

Responsibilities:

  • Provide excellent customer service to end users of endpoint IRT systems
  • Assist users with access questions (resetting accounts, providing login support, etc.)
  • Provide training/guidance for users of all endpoint IRT systems
  • Respond to all incoming queries (phone/email) in a timely fashion, ensuring that all requests are resolved and/or handed-off to the project-specific Project Manager for completion during business hours
  • Log all incoming queries in endpoint’s internal tracking system
  • Log incoming Data Change Requests in endpoint’s internal tracking system
  • Provide administrative and IRT configuration support for Client Services team members
  • Reviews change requests for clarity, completeness, and impact
  • Collaborates with Client Services and Customers as needed to ensure database updates are made in the spirit of the original request
  • Executes SQL Data Scripts and Queries for database updates and reporting

This position will require weekend and holiday coverage

Education:

  • BA/BS Degree in related field or appropriate experience

Experience:

  • Spoken Japanese fluent
  • Ideal candidates should be adept communicators, able to provide guidance to non-technical users and ask questions that accurately and efficiently determine the customer’s need
  • A proven ability to understand technical concepts and learn very quickly, including experience with SQL databases.
  • Some experience in the life science industry preferred
  • Previous experience working in a fast-paced, entrepreneurial environment preferred
  • Prior experience working with voice (IVR) web (IWR) and mobile (IMR) platforms is ideal
  • Must also be able to work with very little or no immediate supervision; ability to trouble-shoot on your own to determine the source of a customer issue is imperative

Skills:

  • Strong attention to detail
  • Excellent organizational and time management skills
  • Good communication skills
  • An excruciatingly high-level of attention to detail with excellent organizational skills and a proven ability to multi-task
  • Strong interpersonal skills with the ability to work effectively with a wide variety of professionals

endpoint is an equal opportunities employer AA/M/F/Veteran/Disability.    

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

#LI-MT #LI-Remote

Contact Information

Contact: Christina Pass, LabCorp Endpoint Clinical
Email: cpass@endpointclinical.com
Phone: (415) 229-1600

Apply/More Info

University of Hawai‘i Alumni