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Native Hawaiian Cultural Liaison


The Company:


AlohaCare is a local, non-profit health plan serving the Medicaid and Medicare dual eligible population.  We provide comprehensive managed care to qualifying health plan members through well-established partnerships with quality health care providers and community-governed health centers. Our mission is to serve individuals and communities in the true spirit of aloha by ensuring and advocating access to quality health care for all. This is accomplished with emphasis on prevention and primary care through community health centers that founded us and continue to guide us as well as with others that share our commitment.  As Hawaii’s third-largest health plan, AlohaCare offers comprehensive prevention, primary and specialty care coverage in order to successfully build a healthy Hawaii.


The Culture:


AlohaCare employees share a passion for helping Hawaii’s most underserved communities, among them being the Native Hawaiian[1] community.  This passion for helping and caring for others is internalized and applied to our employees through a supportive and positive work environment, healthy work/life balance, continuous communication and a generous benefits package.


AlohaCare’s leadership empowers and engages its employees through frequent diversity, recognition, community, and educational events and programs. AlohaCare has a strong commitment to support Hawaii’s families and reinforces a healthy work/home balance for its employees. Because AlohaCare values honesty, respect and trust with both our internal and external customers, we encourage open-door, two-way communication through daily interactions, employee events and quarterly all-staff meetings. AlohaCare’s comprehensive benefits package includes low cost medical, dental, drug and vision insurance, PTO program, 401k employer contribution, referral bonus and pretax transportation and parking program.


These employee-focused efforts contribute to a friendly, team-oriented culture which is positively reflected into the communities we serve.


The Opportunity:


AlohaCare believes that a person’s health is influenced by risk factors closely aligned with the social, demographic, environmental, economic, and geographic attributes of the neighborhoods in which a person lives and

works. Further, AlohaCare believes that health disparities for Native Hawaiians are maintained by a complex interaction of social determinants of health, cultural and historical trauma, and a disconnect between

culture and effective health and medical services.


AlohaCare is seeking an individual to develop external and internal partnerships that support person-centered and culturally relevant healthcare for AlohaCare’s Native Hawaiian members and their families.  This liaison will represent AlohaCare externally as well as advance internal team member understanding of Native Hawaiian culture and health needs.


Primary Duties and Responsibilities:


Contributes to strategies and tactical direction for building and maintaining strong external relationships with organizations that address Native Hawaiian health and social determinants of health, through community organizations, health systems, government agencies and public policy.

Leverage AlohaCare’s existing services, programs and partnerships to improve health outcomes for Native Hawaiian members and communities.

Develop and implement strategies that grow AlohaCare’s Native Hawaiian membership by demonstrating culturally competent and appropriate services.

Responsible to maintain AlohaCare’s confidential information in accordance with AlohaCare policies, and state and federal laws, rules and regulations regarding confidentiality.  Employees have access to AlohaCare data based on the data classification assigned to this job title.

Organizational Liaison


Represent AlohaCare in various settings involving Native Hawaiian organizations and agencies that address health and social determinants of health.

Advance community understanding of the value of AlohaCare’s model of care as a means for improving Native Hawaiian and community health.

Collaborate with internal partners, including public policy, marketing, clinical teams, community relations and others, to address the specific needs and healthcare delivery challenges of Native Hawaiian members.

Obtain Board and member organization input on strategic direction.


Culturally Relevant Approaches


Support the development and implementation of Native Hawaiian culturally relevant approaches to health through care management, member engagement and clinical services, among others

Collaborate with internal partners to develop training and program materials to educate internal and external stakeholders and contribute to member outreach and retention efforts.

Strengthen AlohaCare’s capacity to deliver culturally sensitive and relevant health services.



Promote team understanding of Native Hawaiian culture, beliefs and practices that impact overall health and identify ways in which the organization can embrace these values in its operations.

Other duties as assigned

Required Qualifications


Minimum of 3 years in a health and/or social determinant of health-related profession

Working knowledge of Native Hawaiian protocol, custom, tradition and culture.

Positive working relationships with leaders of Native Hawaiian communities.

Ability to work under minimal supervision.

Excellent interpersonal skills that enable collaborative relationship building.

Able to work under pressure, time constraints and deal with complexity on a frequent basis.

Strong analytical, writing and oral communication skills.

Ability to organize and thrive in a fast-paced environment.

Ability to travel throughout State of Hawaii.

Possession of a valid driver’s license and auto insurance.

Preferred Qualifications


Managed Care Medicaid and/or Medicare Special Needs plan experience.

Knowledge of state and federal regulations that impact Native Hawaiian beneficiaries and communities.

Experience in program development for health improvement.

Compelling and effective communicator able to influence, educate and inspire.

Demonstrated evidence of innovative thinking in a requirement driven industry

Ability to communicate (write, converse, translate) in ‘Ōlelo Hawai‘i (Hawaiian Language).

Demonstrated experience and familiarity working with agencies, business, communities and individuals serving the Native Hawaiian community.

Familiarity and knowledge of Native Hawaiian practices including but not limited to lomilomi, ho’oponopono, and la’au lapa’au.


Required Education


4-year college degree


Preferred Education


4-year college degree in healthcare related field and/or Native Hawaiian Studies or relevant experience or

Master’s degree in healthcare related field and/or Native Hawaiian Studies or relevant experience


Mental, Physical and Environmental Demands:


Sedentary Work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.

Inside working conditions.

No environmental hazards.

Requires access to own transportation if needed to attend off-site meetings

Requires operation of general office equipment to include PC.


AlohaCare is committed to providing equal employment opportunity to all applicants in accordance with sound practices and federal and state laws.  Our policy prohibits discrimination and harassment because of race, color, religion, sex (including gender identity or expression), pregnancy, age, national origin, ancestry, marital status, arrest and court record, disability, genetic information, sexual orientation, domestic or sexual violence victim status, credit history, citizenship status, military/veterans status, or other characteristics protected under applicable state and federal laws, regulations, and/or executive orders.


[1] The term Native Hawaiian(s) shall refer to the following throughout this job description (Hawaiian: kānaka ʻōiwi, kānaka maoli and Hawaiʻi maoli) are the Aboriginal Polynesian people of the Hawaiian Islands or their descendants

Contact Information

Contact: Josie Gesteuyala, AlohaCare
Email: jgesteuyala@alohacare.org
Phone: 808-973-6339

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