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Central Reservation Agent Bilingual (Japanese)

Location: Honolulu, HI

This position is the primary voice and initial experience for all customer and/or Agent reservations.  Cenral Reservation Agents primarily answer incoming calls, check and process orders received via departmental email, fax and website portal, in order to book and/or reconfirm reservations, process payments, and answer customer questions.  

Essential Job Functions - Incumbent may perform any or all of the following:

  • Activity and Tour bookings and payment processing
  • Advise customers of Roberts Hawaii products (including, but not limited to)
    • Outer Island Tours, Shore Excursions, Magic of Polynesia, Airport Express Shuttle, Wiki Wiki Shuttle, UH Shuttle, Private School Bus, and more.
  • Answer inoming phone calls and service customers promtly in a pleasant and professional manner
  • Other duties as assigned

Essential Skills - Minimum Qualifications 

  • High School Diploma or GED
  • Proficient in Japanese & English
  • Able to type a minimum of 40 wpm accurately

Contact Information

Contact: Tatiana Robertson, Roberts Hawaii
Email: careers@robertshawaii.com
Phone: 808-539-9414

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University of Hawai‘i Alumni